When Life Gives You Lemons...

Make some Lemonade!

So I haven't been around a lot for the last couple of weeks because Life has taken a detour from what was normal for me. For the first time in seven years I find myself without direction or a partner for moral support. Add to that my Department being shut down this Thursday means I will be out of work, possibly for a while.

Not letting it get me down though!

For One I am taking Painting/Sculpting/Converting Commissions again. Something I have had on hold for a couple of months due the Titan Project.

Full details can be found here.

Secondly I am going to be clearing some of my stuff on Ebay, generally stuff I don't need, but I will post a list on here for a couple of days before launching the Auction so that anyone who is interested has a chance to make me an offer. Some of the items will include some of the rare/oop miniatures and other hobby related stuff that I have multiples of, so keep your eyes peeled.

Thirdly I am going to seriously get cracking on the production of my own resin multi-piece kits. I have a few ready to make master moulds of and a few more half done. If you want some unique stuff for what I would call a reasonable price I will be selling them on Ebay to start and later in my webstore when I can fix the SQL Database and upgrade my hosting plan. If you have anything specific you want don't hesitate to email me as per the commissions link above.

Lastly I am taking a full week away for the first time in 18 months, to get my affairs in order and take a break to get my head back on straight. If you place any requests between the 9th and 16th of this month I may not get back to you until the 16th.

Just did a painting session with the lads tonight and got a full 10 minis 90% done in one sitting. So already I am making progress towards something.

Till next time

Cheers

Subby

Travails of Emails!

So my Hotmail account got hacked. sigh...

so for anyone who wants to send me email they might notice that my email in the contacts section has changed, it now directs you to an email account on my website.

If you do happen to get emails from my hotmail account (for those of you I previously contacted) do not open them or reply to them!

just to let you all know.

The Supply Chain Consists of...

People...

What's point am I getting at? (*gasp* someone making a point!)

Ok so I commented a while back on FTW that we do Group Forgeworld Orders fairly regularly. Very cool and whatnot, and we have a group of guys getting cool figures to play with locally and spread the fun around.

Anyhow Last week we did an order and we got enough to get free express shipping, I shopped on Thursday 15th around 7pm Local time (Brisbane), which means they actually got the Order at FW Thursday AM UK time. I figured the usual couple of week wait would be in order so you can imagine my surprise and joy of getting home Tuesday arvo from the Day Job and had a nice big box waiting for me. I unpacked it and checked off that each kit was there, they were except for my Weathering Powder set (which I threw in to try), which was on back order. It wasn't until the next night when one of the guys came over to pick up his stuff that we decided to go through and check each kit to see if all the parts were there.

Stonecrusher Carnifex Complete Kit - check

Stone Crusher Upgrade pack - check

DKK Leman Russ Alpha Complete Kit - check

2x MkIV Red Scorps V-Dreads, with 2x MkIV Assault Drills + Multi-meltas - check

GK Tank Commander and Redeemer Upgrade pack - check

Valkyrie Transfers - check

IA Books - check

IA masterclass - check

Khorne Daemon Prince and Herald - ch........

Wait a minute where the zog are the Herald's arms and head?

SAD PANDA!

Indeed they were missing!

So I sent of a couple of emails to customer service, nicely worded and with a copy of the order attached with a clear description of what exactly was missing and a note that it could easily be added to my Powders when they shipped to save them a little bit of dosh.

What do you notice here?

1) I did not get aggravated/irate or belligerent.

2) I stated clearly and concisely what was missing and provided as much information as I could.

3) I thanked them for their time and congratulated them on their great service (which is true)

Within 24 hours I got a response from them saying that they have sorted everything out and the parts will be winging my way very soon.

What we often forget as customers is that we can determine how we are treated based on how we treat those on the other side of the increasingly virtual counter. We can wail and gnash our teeth as much as we like, but in the end if we treat people well it automatically brings the disposition of those we are dealing with onto our side of the fence.

At the end of the day we are all human beings and we can make mistakes.

However; for those staff whose shop I am in and they are too busy on the phone to their best friends' cousins' friend (or whoever) to serve customers I have a clear message. I will take my money somewhere else. For people who would rather let their childish ego's get in the way of doing their job right and cost the company time/money; Shame on You! Grow the hell up!

(both based on true events)

So hoist a glass to the lad's at Forgeworld customer service and think of "Armless" Andy the Herald of Sleepy Hollow (geddit?), who is getting shiny new body parts.

In other Miniature related news, I got a sneak peak at the QLD entries for the OZ Golden Daemons tonight. I think the lads may have a tough time tomorrow picking the top three in some of the categories to go off to the finals.

until next time

Cheers

Subby